24/7. Our team is on-call 24/7 to assist our tenants. We ask that after-hours requests are saved for emergencies only, but our team will handle the challenge swiftly. Our team’s regular business hours are from 8:00 AM to 5:00 PM, Monday through Friday.
Livingston Properties has a proprietary guide for our clients to reference. This information includes a list of all preferred vendors (multiple options for each) who have liability and worker’s compensation insurance at adequate levels, their contact information, and notes on what our company calls each vendor for, specifically. This guide connects our clients to vendors that we trust and have long-term relationships with, making it easier to schedule and find quality service.
Livingston Properties has a proprietary chart for our clients to reference. This information includes a detailed list of what tasks fall under the landlord’s responsibility versus tenant’s responsibility – and include notes for how to address each item.
We look at everything. Every bid is analyzed to ensure the suggested work is necessary, cost-effective and fits within budget. Then, the invoice goes through a three-part approval process before it is paid.
Livingston Properties has an easy-to-use online work order system where a tenant can login to submit requests, upload photos and track the progress of their requests. The request is immediately sent via email to our maintenance team and they can track it in our Livingston Properties maintenance app on their phones. Our team aims to complete the work order within three-business days, stays in contact with tenants to keep them informed and follows up after completion.
Every work order is reviewed and approved during several checkpoints to ensure successful completion.
The lease agreement should outline what tasks are required of the tenant to upkeep, and this depends on the type of lease agreement that is signed, but a general list may include: elevator service and preventative maintenance agreement (quarterly or semi-annual), HVAC preventative maintenance agreement (quarterly or semi-annual), regular HVAC filter changes (every 3-6 months), regular pest control services, and regular cleaning services (to include ceilings and duct work). It is important to keep records of all services performed, as the Landlord typically requires receipt of this throughout the lease term.